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Research

Publications

Markman, K.M., Brewer, S.K., & Magnuson, B. (in press). Developing an engaging and accessible clinical research training program for new investigators. Journal of Clinical and Translational Science. doi:10.1017/cts.2022.446

Markman, K.M., Havelick, D., & Wang, M. (2022). Empowering staff members to improve student learning in sustainability projects: The “We Are All Educators” workshop at Harvard University. Journal of Sustainability Education, June 2022, online.

Ishii, K., Markman, K.M., Arnow, H.  & Carr, S. (2021) “Nobody really knows what we do”: Exploring the organizational and occupational identification of academic librarians. Communication Studies, 72, 866-882, DOI: 10.1080/10510974.2021.1975146

Markman, K.M., Ishii, K., Arnow, H. (2021). Professional development and professional identity: A qualitative assessment of the Art of Teaching program. In: Proceedings of the 2020-2021 Library Assessment Conference: Building effective, sustainable, practical assessment. Washington, D.C.: Association of Research Libraries.

Markman, K.M. (2018).  Insightful assessment: Screen-based eye tracking as user experience research. In Proceedings of the 12th International Conference on Performance Measurement in Libraries (pp. 232-237). Oxford.: International Conference on Performance Measurement.

Markman, K. M., Ferrarini, M., & Deschenes, A. H. (2017). User testing and iterative design in the academic library: A case study. In R. D. Roscoe, S. D. Craig, and I. Douglas (Eds.), End-user Considerations in Educational Technology Design (pp. 160-183). Hershey, PA: IGI Global. DOI: 10.4018/978-1-5225-2639-1.ch008

Markman. K.M. (2017). Assessing user engagement with library exhibits using eye tracking. In Proceedings of the 2016 Library Assessment Conference (pp. 380 – 387). Washington, D.C.: Association of Research Libraries.

Ishii, K. & Markman, K. M. (2016). Online customer service and emotional labor: An exploratory study. Computers in Human Behavior, 62, 658-665. doi:10.1016/j.chb.2016.04.037

Markman, K. M. (2015). Considerations–Reflections and future research. Everything old is new again: Podcasting as radio’s revival. Journal of Radio & Audio Media, 22, 240-243. DOI: 10.1080/19376529.2015.1083376

Markman, K. M. (2015). Utterance chunking in instant messaging: A resource for interaction management. In E. Darics (Ed.), Digital Business Discourse (pp. 61-79). London: Palgrave Macmillan. Post print DOI 10.17605/OSF.IO/8R7P6

Markman, K. M. & Sawyer, C. E. (2014). Why pod? Further explorations of the motivations for independent podcasting. Journal of Radio & Audio Media, 21, 20-35. DOI:10.1080/19376529.2014.891211

Riordan, M. A., Markman, K. M., & Stewart, C. O. (2013). Communication accommodation in instant messaging: An examination of temporal convergence. Journal of Language and Social Psychology, 32, pp. 84-95. doi: 10.1177/0261927X12462695

Markman, K. M. (2013). Conversational coherence in small group chat. In S. Herring, D. Stein, and T. Virtanen (Eds.), Pragmatics of Computer-Mediated Communication (pp. 539-564). Berlin: Mouton de Gruyter.

Markman, K. M. (2012). [Review of A Networked Self: Identity, Community and Culture on Social Network Sites, Z. Papacharissi (Ed.)]. New Media & Society, 14, 1240-1242. doi: 10.1177/1461444812453432

Markman, K. M. (2012). Doing radio, making friends, and having fun: Exploring the motivations of independent audio podcasters. New Media & Society, 14, 547-565. doi:10.1177/1461444811420848. PostPrint Doing Radio

Markman, K. M. & Overholt, J. (2011). Becoming “the right people”: Fan-generated knowledge building. In R. G. Weiner & S. E. Barba (Eds.), In the Peanut Gallery with Mystery Science Theater 3000: Essays on Film, Fandom, Technology and the Culture of Riffing (pp. 66-75). Jefferson, NC: McFarland & Co.

Markman, K. (2011). Modern radio industry. In A. Graham and S. Monteith (Eds.), The New Encyclopedia of Southern Culture: Media (Vol. 18). (p. 161). Chapel Hill: University of North Carolina Press.

Markman, K. M. (2010). A close look at online collaboration: Conversational structure in chat and its implications for group work. In L. Shedletsky and J. E. Aitken (Eds.), Cases in Online Discussion and Interaction: Experiences and Outcomes (pp. 212-233). Hershey, PA: IGI Global.

Markman, K.M. (2010) Learning to work virtually: Conversational repair as a resource for norm development in computer-mediated team meetings. In J. Park and E. Abels, (Eds.), Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables (pp. 220-236). Hershey, PA:  IGI Global.

Markman, K.M. (2009). “So what shall we talk about”: Openings and closings in chat-based virtual meetings. Journal of Business Communication, 46, 150-170.

Markman, K. M. (2007). Organizing across distances: Managing successful virtual team meetings. In S. van der Graaf and Y. Washida (Eds.), Information Communication Technologies and Emerging Business Strategies (pp. 238-256). Hershey, PA: Idea Group.

Markman, K. (2005). To send or not to send: Turn construction in computer-mediated chat. In C. Sunakawa, T. Ikeda, S. Finch & M. Shetty (Eds.), Proceedings of the Twelfth Annual Symposium About Language and Society-Austin (Vol. 48, pp. 115-124). Austin: Texas Linguistic Forum.

Kleinman, L., Markman, K., & Stephens, K. (2004). Helping delegates make and manage connections. In L. Jarmon and E. Keating (Eds.), Convergence, Connections, and Innovations: Research Papers Prepared for the World Congress on Information Technology 2006 (pp. 99-136).

Edited Volumes

E. Lee, K. M. Markman, V. Newdick, & T. Sakuma (Eds.) (2006). Proceedings of the Thirteenth Annual Symposium About Language and Society-Austin, Vol. 49. Austin: Texas Linguistic Forum.

K. Markman, B. Price, & S. Zizza (Eds.) (2000).Voices In Our Heads: The National Audio Theatre Festivals Guidebook and Script Collection Vol. 1. Hempstead, NY: National Audio Theatre Festivals, Inc.

Invited Talks

2019, September. Our Scholarship Is Not Sustainable: The Importance of Open Access to the Future of Communication Research. Keynote presentation delivered to the Carolinas Communication Association annual conference, Hilton Head, SC.

2017, March. The Truth About Screencasts. Invited talk presented to ABCD-Library, Harvard University, Cambridge, MA. (with M. Ferrarini).

2016, November. UX and LibGuides: Investigating Student Needs and Behaviors. Invited talk presented to Five College Libraries UX Committee, Amherst, MA.

2016, September. Slack for Libraries. Invited talk presented to ABCD-Library, Harvard University, Cambridge, MA.

2016, February. Design for LibGuides that Work. Invited talk presented to University of Rhode Island Libraries, Kingston, RI.

2015, August. Usable Design for LibGuides. Invited talk presented to American University Libraries. Washington, DC.

Conference Presentations

2018, December. “Something for Everyone”: A Multi-Method Space Assessment of the Cabot Science Library. Poster presented at the 2018 Library Assessment Conference, Houston, TX. (with T. Gallati). Top Poster winner. Cabot Assessment PDF

2018, April.  Iterative Design: Users in Learning Object Development. Presented at Computers in Libraries 2018, Washington, DC.

2018, March. The Instructional Value of Podcasting for the Academic Library. Roundtable discussant for Audio in Academia session, Society for Cinema & Media Studies annual conference, Toronto, Canada.

2017, July. Wearable Eye Tracking in Libraries. Workshop presented at the 12th International Conference on Performance Measurement in Libraries, Oxford, England.

2017, June. Through Their Eyes: How Visitors View Exhibitions. Paper presented at RBMS 2017: The Stories We Tell, Iowa City, IA. Through Their Eyes slides PDF

2016, March. Reimagining Harvard’s LibGuides. Presented at Computers in Libraries 2016, Washington, DC.

2014, November. Online customer service and emotional labor: An exploratory study. Poster presented at the National Communication Association annual conference, Chicago. (with K. Ishii)

2014, May. Synchronous Communication and Immediacy in the Online Classroom: A Call for Research and Practice. Paper presented at the Innovation in higher education: Building a better future? preconference of the International Communication Association annual conference, Seattle, WA. (with L. Stallings).

2013, June. Exploring the Pragmatic Functions of the Acronym LOL in Instant Messenger Conversations. Poster presented at the International Communication Association annual conference, London. UK. doi: 10.31235/osf.io/3du86

2013, March. Producing Podcasts: Radio for the Digital Age. Paper presented at the Popular Culture Association annual conference, Washington, D.C.

2012, May. “GRAR” is in the Eye of the Beholder: Anonymity and Conflict in an Online Community. Paper presented at the International Communication Association annual conference, Phoenix, AZ. (with K. Ishii)

2012, April. Why Pod? Motivations for Independent Podcasting. Paper presented at the Popular Culture Association annual conference, Boston, MA. (with C. E. Sawyer)

2011, October. Anonymity and Conflict in Metafilter.com: The Relationship Between Identity Performance and Discourse Strategies. Paper presented at IR 12: Performance and Participation, the Association of Internet Researcher’s annual conference, Seattle, WA. (with K. Ishii)

2011, May. Turn Construction and Conversational Context in Dyadic Online Interactions. Poster presented at the International Communication Association annual meeting, Boston, MA. (with M. Riordan)

2010, November. User-Generated Radio: Independent Podcasters as New Media Produsers. Paper presented at the National Communication Association annual meeting, San Francisco, CA.

2010, November. Co-Orientation Without Co-Presence: Collaboration in Computer Chat. Paper presented at the National Communication Association annual meeting, San Francisco, CA.

2010, November. Studying Language and Social Interaction in a Course on Computer-Mediated Communication. Paper presented at the National Communication Association annual meeting, San Francisco, CA.

2010, April. Conflict Management Strategies and Anonymity in Online Community Discussion. Paper presented at the Southern States Communication Association Annual Convention, Memphis, TN. (with K. Ishii)

2009, October. Convergence Comes to Radio: Exploring the Motivations of Independent Audio Podcasters. Paper presented at the Association of Internet Researchers meeting 10.0: Critical, Milwaukee, WI.

2008, May. Repair as a Resource for Norm Development in Computer-Mediated Team Meetings. Paper presented at the International Communication Association annual meeting, Montreal, Quebec, Canada.

2007, October. Pragmatic Play? Some Possible Functions of English Emoticons & Japanese Kaomoji in Computer-Mediated Discourse. Paper presented at the Association of Internet Researchers meeting 8.0: Let’s Play!, Vancouver, BC, Canada. (with S. Oshima)

2007, April. Moving In and Out of Virtual Meetings: The Intersection of Microanalysis, Technology, and Organizational Communication. Paper presented at the Eastern Communication Association annual conference, Providence, RI.

2007, April. Discourse and Community: Negotiating Shared Experience in Virtual Space. Paper presented at the Popular Culture Association annual meeting, Boston, MA.

2006, November. Following the Thread: Turn Organization in Computer-Mediated Chat. Paper presented at the National Communication Association annual meeting, San Antonio, TX.

2005, November. The Health of Computer-Mediated Collaboration: A Case Study of Virtual Team Interaction. Paper presented at the annual meeting of the National Communication Association, Boston, MA.

2005, October. Who Do You Think I Am? Comparing Sender and Receiver Perceptions of Email Identifiability. Paper presented at the Association of Internet Researchers meeting 6.0: Generations, Chicago, IL. (with C. R. Scott)

2005, May. Anonymous Internet? Examining Identity Issues in Email Addresses. Paper presented at the International Communication Association annual meeting, New York, NY. (with C.R. Scott)

2005, May. Star Trek, Fan Film, and the Internet: Possibilities and Constraints of Fan-Based Vernacular Cultures. Paper presented at the International Communication Association annual meeting, New York, NY.

2003, November. Lists, Links, and Likes: Constructing Identity Through Personal Web Pages. Presented at the National Communication Association annual meeting, Miami Beach, FL.

2003, November. ‘Don’t Forget the Meeting this Friday.’ Using a Listserv to Overcome Geographic and Temporal Communication Barriers. Presented at the National Communication Association annual meeting, Miami Beach, FL. (with C.D.C. Simons)

2003, October. Taking the Flesh with Me: Embodied Interaction as a Framework for Studying Internet Communication. Presented at the meeting of the Association of Internet Researchers 4.0: Broadening the Band. Toronto, Ontario, Canada.