Research

Publications

Markman, K. M., Ferrarini, M., & Deschenes, A. H. (2017). User testing and iterative design in the academic library: A case study. In R. D. Roscoe, S. D. Craig, and I. Douglas (Eds.), End-user considerations in educational technology design (pp. 160-183). Hershey, PA: IGI Global.

Markman. K.M. (2017). Assessing user engagement with library exhibits using eye tracking. In Proceedings of the 2016 Library Assessment Conference (pp. 380 – 387). Washington, D.C.: Association of Research Libraries.

Ishii, K. & Markman, K. M. (2016). Online customer service and emotional labor: An exploratory study. Computers in Human Behavior, 62, 658-665. doi:10.1016/j.chb.2016.04.037

Markman, K. M. (2015). Considerations–Reflections and future research. Everything old is new again: Podcasting as radio’s revival. Journal of Radio & Audio Media, 22, 240-243. DOI: 10.1080/19376529.2015.1083376

Markman, K. M. (2015). Utterance chunking in instant messaging: A resource for interaction management. In E. Darics (Ed.), Digital Business Discourse (pp. 61-79). London: Palgrave Macmillan.

Markman, K. M. & Sawyer, C. E. (2014). Why pod? Further explorations of the motivations for independent podcasting. Journal of Radio & Audio Media, 21, 20-35. DOI:10.1080/19376529.2014.891211

Riordan, M. A., Markman, K. M., & Stewart, C. O. (2013). Communication accommodation in instant messaging: An examination of temporal convergence. Journal of Language and Social Psychology, 32, pp. 84-95. doi: 10.1177/0261927X12462695

Markman, K. M. (2013). Conversational coherence in small group chat. In S. Herring, D. Stein, and T. Virtanen (Eds.), Pragmatics of Computer-Mediated Communication (pp. 539-564). Berlin: Mouton de Gruyter.

Markman, K. M. (2012). [Review of A Networked Self: Identity, Community and Culture on Social Network Sites, Z. Papacharissi (Ed.)]. New Media & Society, 14, 1240-1242. doi: 10.1177/1461444812453432

Markman, K. M. (2012). Doing radio, making friends, and having fun: Exploring the motivations of independent audio podcasters. New Media & Society, 14, 547-565. doi:10.1177/1461444811420848.

Markman, K. M. & Overholt, J. (2011). Becoming “the right people”: Fan-generated knowledge building. In R. G. Weiner & S. E. Barba (Eds.), In the Peanut Gallery with Mystery Science Theater 3000: Essays on Film, Fandom, Technology and the Culture of Riffing (pp. 66-75). Jefferson, NC: McFarland & Co.

Markman, K. (2011). Modern radio industry. In A. Graham and S. Monteith (Eds.), The New Encyclopedia of Southern Culture: Media (Vol. 18). (p. 161). Chapel Hill: University of North Carolina Press.

Markman, K. M. (2010). A close look at online collaboration: Conversational structure in chat and its implications for group work. In L. Shedletsky and J. E. Aitken (Eds.), Cases in Online Discussion and Interaction: Experiences and Outcomes (pp. 212-233). Hershey, PA: IGI Global.

Markman, K.M. (2010) Learning to work virtually: Conversational repair as a resource for norm development in computer-mediated team meetings. In J. Park and E. Abels, (Eds.), Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables (pp. 220-236). Hershey, PA:  IGI Global.

Markman, K.M. (2009). “So what shall we talk about”: Openings and closings in chat-based virtual meetings. Journal of Business Communication, 46, 150-170.

Markman, K. M. (2007). Organizing across distances: Managing successful virtual team meetings. In S. van der Graaf and Y. Washida (Eds.), Information Communication Technologies and Emerging Business Strategies (pp. 238-256). Hershey, PA: Idea Group.

Markman, K. (2005). To send or not to send: Turn construction in computer-mediated chat. In C. Sunakawa, T. Ikeda, S. Finch & M. Shetty (Eds.), Proceedings of the Twelfth Annual Symposium About Language and Society-Austin (Vol. 48, pp. 115-124). Austin: Texas Linguistic Forum.

Kleinman, L., Markman, K., & Stephens, K. (2004). Helping delegates make and manage connections. In L. Jarmon and E. Keating (Eds.), Convergence, Connections, and Innovations: Research Papers Prepared for the World Congress on Information Technology 2006 (pp. 99-136).

Edited Volumes

E. Lee, K. M. Markman, V. Newdick, & T. Sakuma (Eds.) (2006). Proceedings of the Thirteenth Annual Symposium About Language and Society-Austin, Vol. 49. Austin: Texas Linguistic Forum.

K. Markman, B. Price, & S. Zizza (Eds.) (2000).Voices In Our Heads: The National Audio Theatre Festivals Guidebook and Script Collection Vol. 1. Hempstead, NY: National Audio Theatre Festivals, Inc.

Selected Conference Papers

2016, March. Reimagining Harvard’s LibGuides. Presented at Computers in Libraries 2016, Washington, DC.

2014, November. Online customer service and emotional labor: An exploratory study. Poster presented at the National Communication Association annual conference, Chicago. (with K. Ishii)

2014, May. Synchronous Communication and Immediacy in the Online Classroom: A Call for Research and Practice. Paper presented at the Innovation in higher education: Building a better future? preconference of the International Communication Association annual conference, Seattle, WA. (with L. Stallings).

2013, June. Exploring the Pragmatic Functions of the Acronym LOL in Instant Messenger Conversations. Poster presented at the International Communication Association annual conference, London. UK.

2013, March. Producing Podcasts: Radio for the Digital Age. Paper presented at the Popular Culture Association annual conference, Washington, D.C.

2012, May. “GRAR” is in the Eye of the Beholder: Anonymity and Conflict in an Online Community. Paper presented at the International Communication Association annual conference, Phoenix, AZ. (with K. Ishii)

2012, April. Why Pod? Motivations for Independent Podcasting. Paper presented at the Popular Culture Association annual conference, Boston, MA. (with C. E. Sawyer)

2011, October. Anonymity and Conflict in Metafilter.com: The Relationship Between Identity Performance and Discourse Strategies. Paper presented at IR 12: Performance and Participation, the Association of Internet Researcher’s annual conference, Seattle, WA. (with K. Ishii)

2010, November. User-Generated Radio: Independent Podcasters as New Media Produsers. Paper presented at the National Communication Association annual meeting, San Francisco, CA.

2010, November. Co-Orientation Without Co-Presence: Collaboration in Computer Chat. Paper presented at the National Communication Association annual meeting, San Francisco, CA.

2010, April. Anonymity and the Discursive Management of Conflict in an Online Community. Paper presented at the Southern States Annual Convention, Memphis, TN. (with K. Ishii)

2009, October. Convergence Comes to Radio: Exploring the Motivations of Independent Audio Podcasters. Paper presented at the Association of Internet Researchers meeting 10.0: Critical, Milwaukee, WI.

2008, May. Repair as a Resource for Norm Development in Computer-Mediated Team Meetings. Paper presented at the International Communication Association annual meeting, Montreal, Quebec, Canada.

2007, October. Pragmatic Play? Some Possible Functions of English Emoticons & Japanese Kaomoji in Computer-Mediated Discourse. Paper presented at the Association of Internet Researchers meeting 8.0: Let’s Play!, Vancouver, BC, Canada. (with S. Oshima)

2007, April. Moving In and Out of Virtual Meetings: The Intersection of Microanalysis, Technology, and Organizational Communication. Paper presented at the Eastern Communication Association annual conference, Providence, RI.

2007, April. Discourse and Community: Negotiating Shared Experience in Virtual Space. Paper presented at the Popular Culture Association annual meeting, Boston, MA.

2006, November. Following the Thread: Turn Organization in Computer-Mediated Chat. Paper presented at the National Communication Association annual meeting, San Antonio, TX.

2005, November. The Health of Computer-Mediated Collaboration: A Case Study of Virtual Team Interaction. Paper presented at the annual meeting of the National Communication Association, Boston, MA.

2005, October. Who Do You Think I Am? Comparing Sender and Receiver Perceptions of Email Identifiability. Paper presented at the Association of Internet Researchers meeting 6.0: Generations, Chicago, IL. (with C. R. Scott)

2005, May. Anonymous Internet? Examining Identity Issues in Email Addresses. Paper presented at the International Communication Association annual meeting, New York, NY. (with C.R. Scott)

2005, May. Star Trek, Fan Film, and the Internet: Possibilities and Constraints of Fan-Based Vernacular Cultures. Paper presented at the International Communication Association annual meeting, New York, NY.

2004, April. To send or not to send: Turn construction in computer-mediated chat. Paper presented at SALSA 12: Symposium about Language and Society-Austin, Austin, TX.